DSTV most useless support service

The absolute WORST call center I have ever come across... I don't even know why they still hire any call center staff... DSTV Multichoice lies on the site and says their call center is available from 7am to 11pm every day. This is a LIE they never hold their phone and when you try to chat via the bot you wait forever after you receive a message that says "Thank you for your patience, ***. All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available." but no assistance. I contacted them to downgrade my package to compact plus from premium. On the next billing date, they still changed me premium prices. I am not going to disconnect all 3 accounts that I have with them. They are useless useless useless