DStv - most useless helpline.

Item: DStv (MultiChoice)
Rating: 1
Author: Paul C

DStv has to be the new record holder (and thats saying something) for being the most unhelpful useless business in South Africa. And possibly the world!

It took me 6 weeks of phone calls to get permission from them to open a DStv Premium subscription at R879 pm. Yesterday, after a month, they cut me off.

I phoned and asked why. They responded I cancelled the account, and they refunded my payments. But they haven't refunded, I never asked them to cancel, and apparently nobody can solve this. Certainly not whoever is on the other side of the help line. Thabiso who is clueless.

You'd think they would WANT customers.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

18 Jun 2023, 12:30

Hi Paul Collett,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply18 Jun 2023, 12:30

Official

Hi Paul Collett,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Paul C's updateReviewer Update

18 Jun 2023, 16:54

Hello Peter obviously works. I got a call from the very friendly and competent-sounding Sandile who set about sorting out this 2-month saga.

it took him 2 hours but he phoned back when it was done and everything works the way it should. I am stoked!...

This should never take as long as it did, but I am super-glad it now appears to be fixed.

Paul C's update18 Jun 2023, 16:54

Reviewer Update