DSTV MOST EXPENSIVE BUT MOST UNPROFESSIONAL

Good Day I am totally annoyed at the experience from DSTV for the past month. I had recently asked for my package to be downgraded from Premium to Compact Plus with the knowledge that it would be the compact plus rate only to find out that it was actually R800 and some odd. When i called in, their call centre agent advised that there is an additional R300 for some magtape that needs to be deducted of which i was not advised of when downgrading. However, I then decided not to go ahead with the downgrade and stay on premium where they had then deducted over R1000. A week later my services was changed to compact plus of which i did not advise to be done. I had called in again and sorted the issue out. Till this day I have noticed that my premium from R874 is not R1023. I have been calling DSTV on a weekly basis for the past 4 weeks and no one can seem to assist me having said that i am holding on for over 10 minutes using my costs for the call. One day its because i am paying for compact plus and premium and the next because my debit order dates are incorrect on the system and other days they are having system issues. I have been a very loyal DSTV customer for many years and to be very honest we pay a lot for repeats on a daily basis and still get to speak to agents that cannot advise the correct issues of a matter. I would think that this gets sorted ASAP before i take further measures. Thank you.

Regards, Thasha