BR
Basil R

1 reviews | Active since Aug 2019

10 Oct 2023, 08:12

DSTV Mossel Bay

Mossel Bay office your service is appalling to say the least. After being assured a replacement decoder within 2 days due to your system being outdated, it is been a week and still no decoder. I have called your office on numerous occasions requesting feedback and to keep me updated, but not once have I had a return call. I have been a client for more than 10 years, paid insurance on all 3 my decoders but alas when assistance is required it is not forthcoming. Take ownership of the responsibility of owning a business.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2023, 08:15
Official
Hi Basil, 
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

BR
Basil R's update10 Oct 2023, 09:04
Reviewer Update
The above response is computer generated, as per ALL responses from complaints re Multichoice. Lets see if the actual problem gets resolved.
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2023, 09:38
Official
Hi Basil, your complaint has been taken into consideration and will be assigned to one of our complaint specialists to assist you with your query.

Regards
DStv: Hello Peter Team

Best regards,