Dstv money *****s

When we phone to hear how much we must pay to reconnect the dstv. They give us a amount and after my husband asked them is this the amount till end of November they said yes. Now they want more money for it to stay connected. End of September they deducted money with n a depit order and turned around and said that depit order did not go threw but it did so they disconnected our dstv. We are not happy with them. This can not go on like this something needs to be done to dstv right now . They just want money from us but we can not even watch tv . Hell no