DSTV mobile not working and nobody cares enough to assist

My unhappines and frustration is with the DSTV MOBILE service and the total unwillingness of the call centre agents to assist with the problem. I have an idrifta device which worked perfectly using my ipad untill the past Saturday ,( 31 March 2018) when it stopped working because of weak/no signal due to bad wheather and rain, I assumed that the DVB-H was affected due to the wheather, however since Sunday the idrifta , when plugged into my ipad keep on scanning and the same error after scanning appear. I have reset the device , the ipad and did everything possible on my side. I phoned the customer care centre and the call agents is not of any help and totally unhelpfull in resolving my problem and refuse to escalate since the device is no longer “supported” needless to say that because of this , the idrifta device is still not working. The drifta app is also no langer available on any platform and should the problem be with the app it can’t be fixed as uninstalling the drifta app will render the device useless as there is no way in reinstalling the app which in itself is a frustration. I prefer using the idrifta especially when not at home as it requires no data whereas the DSTV now app requires network connection and data. Is there really nobody in this multibillion company that care to fix the problem, surely there must still be technicians available that can fix this or that can still provide the app should that be the problem. I used this device extensively where I stay and when camping and suddenly the error of network coverage and no signal .... etc. whilst before it worked in the exact same spot. Is there really nobody availble to fix this or is it just a matter of nobody cares?