DSTV Mobile app shocking and customer service worse...

Please be careful using the Multichoice mobile app it doesn't work properly. I recently used it to activate the DSTV at a holiday home and it asked for disconnection date which I specified. Only to find was still on I had to use website to deactivate now liable for extra month. I provided screen shots of mobile app showing service disconnected but DSTV told me sorry for you they can't see the serial numbers on my screen shots. By the way app only shows these if you drill down. They can see we only have two holiday decoders on there system and both say inactive. What wonderful customer service I will be cancelling all my services with DSTV as they really don't care. The streaming services selection of content is getting better all the time. so maybe this is a sign DSTV premium is not worth it anymore.