NS
Nadine S
1 reviews | Active since Mar 2009
03 Feb 2020, 09:49
DSTV Mobile App not working
After an extremely unpleasant experience, we finally managed to pay our subscription for the year - it has been 3 weeks and I have tried via calls, watsapp and email and I still cannot access channels on my DSTV mobile app. They are beyond *********** and unfortunately, besides for getting in my car and going there, I honestly don't know how else to get this issue resolved.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
03 Feb 2020, 13:50 Dear Nadine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Feb 2020, 13:50
Official
Dear Nadine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Feb 2020, 09:50Dear Nadine,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, we are unable to locate your account using any of the information you've provided. Please provide us with the following information so that we can assist accordingly.
- ID Number
- Initials and surname of account holder
- Connect ID email address
-Smartcard number
Please remember, you can also get in touch with us in any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
We await your response.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, we are unable to locate your account using any of the information you've provided. Please provide us with the following information so that we can assist accordingly.
- ID Number
- Initials and surname of account holder
- Connect ID email address
-Smartcard number
Please remember, you can also get in touch with us in any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
We await your response.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2020, 09:50
Official
Dear Nadine,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, we are unable to locate your account using any of the information you've provided. Please provide us with the following information so that we can assist accordingly.
- ID Number
- Initials and surname of account holder
- Connect ID email address
-Smartcard number
Please remember, you can also get in touch with us in any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
We await your response.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had.
Kindly note, we are unable to locate your account using any of the information you've provided. Please provide us with the following information so that we can assist accordingly.
- ID Number
- Initials and surname of account holder
- Connect ID email address
-Smartcard number
Please remember, you can also get in touch with us in any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
We await your response.
Kind regards,
Dstv: Hello Peter Team
Best regards,
NS
Nadine S's updateReviewer Update
10 Feb 2020, 07:28 - ID Number - ***
- Initials and surname of account holder SN Meyerowitz
- Connect ID email address - *** or ***
-Smartcard number - *** or ***
- Initials and surname of account holder SN Meyerowitz
- Connect ID email address - *** or ***
-Smartcard number - *** or ***
NS
Nadine S's update10 Feb 2020, 07:28
Reviewer Update
- ID Number - ***
- Initials and surname of account holder SN Meyerowitz
- Connect ID email address - *** or ***
-Smartcard number - *** or ***
- Initials and surname of account holder SN Meyerowitz
- Connect ID email address - *** or ***
-Smartcard number - *** or ***
DStv (MultiChoice)'s replyOfficial
11 Feb 2020, 09:29Dear DStv Customer,
Thank you for your email.
Kindly note, your profile has successfully been updated. Please log out and back in again for the changes to take effect.
If there is anything else we can assist with, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
DStv Now Team
Thank you for your email.
Kindly note, your profile has successfully been updated. Please log out and back in again for the changes to take effect.
If there is anything else we can assist with, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
DStv Now Team
Best regards,
DStv (MultiChoice)'s reply11 Feb 2020, 09:29
Official
Dear DStv Customer,
Thank you for your email.
Kindly note, your profile has successfully been updated. Please log out and back in again for the changes to take effect.
If there is anything else we can assist with, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
DStv Now Team
Thank you for your email.
Kindly note, your profile has successfully been updated. Please log out and back in again for the changes to take effect.
If there is anything else we can assist with, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
DStv Now Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Feb 2020, 10:25Dear Nadine,
Thank you for your email.
Kindly note, your profile has successfully been updated. Please log out and back in again for the changes to take effect.
If there is anything else we can assist with, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Thank you for your email.
Kindly note, your profile has successfully been updated. Please log out and back in again for the changes to take effect.
If there is anything else we can assist with, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Feb 2020, 10:25
Official
Dear Nadine,
Thank you for your email.
Kindly note, your profile has successfully been updated. Please log out and back in again for the changes to take effect.
If there is anything else we can assist with, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Thank you for your email.
Kindly note, your profile has successfully been updated. Please log out and back in again for the changes to take effect.
If there is anything else we can assist with, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,