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FANINYANA N
1 reviews | Active since Aug 2014
18 Nov 2023, 13:20
Dstv mistreated it's loyal customers
I signed up for pricelock more than 3 years ago and it went on perfectly paying nine hundred with 2 exploras included then early this month I got a call with the same offer but this time only one explora ultra and I was told that I am only going to pa R999, but I would have to tell the installer to cancel the package I'm in and start the pricelock one, which I did and I think he did that. On the 14th, I received a call, now its for funeral cover and other staff, i took it. Problem started on the 15th when I woke, my account was suspended, I pay my dstv on the 20th of every month and it's always up to date. When open my dstv app I think the balance that they say I owe changed 3 times first was that I owe R500, then R1400 and now it's R1700, when I call I am told there's balance brought forward of four hundred and something, now I no longer have extraview and that my secondary decoder doesn't appear on their side... remember everything was working fine until the 15th. I am atleast expecting to pay R1200- R1300, not more than that .. THEY BREACHED THE CONTRAT BY FULSELY SELLING ME SOMETHING THAT WASN'T THERE.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
18 Nov 2023, 13:21Hi Faninyana,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Nov 2023, 13:21
Official
Hi Faninyana,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
FN
FANINYANA N's updateReviewer Update
22 Nov 2023, 19:11I still didn't get any help, instead now have increased to R2094. They downgraded my DSTV stream, and I no longer have an extra view in my bedroom, when it does it says there's no communication with the primary decoder and no showmax. When they decide to call, they call me when I am at work.
please just come and take your ****** explora ultra, and terminate this contract because from where I am standing you guys BREACHED IT. I want to go back to where things used to be. I love my sports, and my wife and kids love the shows, but now we are struggling.
I do not need this in my life,
please just come and take your ****** explora ultra, and terminate this contract because from where I am standing you guys BREACHED IT. I want to go back to where things used to be. I love my sports, and my wife and kids love the shows, but now we are struggling.
I do not need this in my life,
FN
FANINYANA N's update22 Nov 2023, 19:11
Reviewer Update
I still didn't get any help, instead now have increased to R2094. They downgraded my DSTV stream, and I no longer have an extra view in my bedroom, when it does it says there's no communication with the primary decoder and no showmax. When they decide to call, they call me when I am at work.
please just come and take your ****** explora ultra, and terminate this contract because from where I am standing you guys BREACHED IT. I want to go back to where things used to be. I love my sports, and my wife and kids love the shows, but now we are struggling.
I do not need this in my life,
please just come and take your ****** explora ultra, and terminate this contract because from where I am standing you guys BREACHED IT. I want to go back to where things used to be. I love my sports, and my wife and kids love the shows, but now we are struggling.
I do not need this in my life,
FN
FANINYANA N's updateReviewer Update
25 Nov 2023, 11:05We are back to square 1. This morning when I woke up, E16-0. Contacted Dstv via WhatsApp, for about an hour from 8h54 am to 9h54 am with no luck(Reference Number ***3). The gentleman I spoke to on Thursday truly helped me, I think he called me two or three times while I was still at work until he found me later on when I was at home. he explained everything clearly and helped me out i nearly sent a positive review yesterday then I opened my DSTV app and there it was R728 they said I have to pay. I was actually waiting for this. I AM JUST TIRED. ENGLISH FOOTBALL TODAY, TOMORROW NFL, PLEASE JUST STOP THIS....
FN
FANINYANA N's update25 Nov 2023, 11:05
Reviewer Update
We are back to square 1. This morning when I woke up, E16-0. Contacted Dstv via WhatsApp, for about an hour from 8h54 am to 9h54 am with no luck(Reference Number ***3). The gentleman I spoke to on Thursday truly helped me, I think he called me two or three times while I was still at work until he found me later on when I was at home. he explained everything clearly and helped me out i nearly sent a positive review yesterday then I opened my DSTV app and there it was R728 they said I have to pay. I was actually waiting for this. I AM JUST TIRED. ENGLISH FOOTBALL TODAY, TOMORROW NFL, PLEASE JUST STOP THIS....
FN
FANINYANA N's updateReviewer Update
26 Nov 2023, 16:48I am not sure if I will ever be interested in any new products from Dstv, you know maybe someone would say, it's Just an entertainment. My kids are not entertained, I cannot watch my matches. It's been like this since the 15th. Every contact I make, I always start afresh, it's like they throw my file away after every contact.
I am so ****** tired, I regret the decision I took. It's better the devil I know than the one I don't know.
Thank you Dstv, you taught me a lesson. To never ever trust you. I thought the call center was there for a reason, but I have discovered that they are "useless", they keep on escalating my problem. Remember escalation means you wait for 48 hours. And the reference number of your call is also useless because even if you give it to someone who is trying to help you it tells them that your issue has been escalated and there's nothing more to do for you.
I am so ****** tired, I regret the decision I took. It's better the devil I know than the one I don't know.
Thank you Dstv, you taught me a lesson. To never ever trust you. I thought the call center was there for a reason, but I have discovered that they are "useless", they keep on escalating my problem. Remember escalation means you wait for 48 hours. And the reference number of your call is also useless because even if you give it to someone who is trying to help you it tells them that your issue has been escalated and there's nothing more to do for you.
FN
FANINYANA N's update26 Nov 2023, 16:48
Reviewer Update
I am not sure if I will ever be interested in any new products from Dstv, you know maybe someone would say, it's Just an entertainment. My kids are not entertained, I cannot watch my matches. It's been like this since the 15th. Every contact I make, I always start afresh, it's like they throw my file away after every contact.
I am so ****** tired, I regret the decision I took. It's better the devil I know than the one I don't know.
Thank you Dstv, you taught me a lesson. To never ever trust you. I thought the call center was there for a reason, but I have discovered that they are "useless", they keep on escalating my problem. Remember escalation means you wait for 48 hours. And the reference number of your call is also useless because even if you give it to someone who is trying to help you it tells them that your issue has been escalated and there's nothing more to do for you.
I am so ****** tired, I regret the decision I took. It's better the devil I know than the one I don't know.
Thank you Dstv, you taught me a lesson. To never ever trust you. I thought the call center was there for a reason, but I have discovered that they are "useless", they keep on escalating my problem. Remember escalation means you wait for 48 hours. And the reference number of your call is also useless because even if you give it to someone who is trying to help you it tells them that your issue has been escalated and there's nothing more to do for you.