PT
Perfect T
1 reviews | Active since Sept 2015
03 May 2020, 17:18
Dstv mistreat their customers
Bad service very bad... I have been with Dstv for years and never thought I will get such treatment... I am overcharged on my account when I call I am put on hold for hours told they engaging the supervisors... then told they have escalated the matter to the billing guys who never respond and result in me been cut off again... and the process start all over again for the past 5 months
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Replies (2)
DStv (MultiChoice)'s replyOfficial
03 May 2020, 17:35Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 May 2020, 17:35
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
PT
Perfect T's updateReviewer Update
03 May 2020, 23:08Hi DStv Hellopeter Teamyou looked at this matter for a month, let me break it down to you... I have 2 compacts that have an extra view and PVR function which totals to +-1000 a month which I never skipped paying can you give me a breakdown of how did my total end of March came to me paying R1900 and also look at all the calls I have made to your team where I am told your billing department will reverse and credit my account which never happened... what are they reversing if you claiming your above numbers. and why is one of your supervisors "Nalendi Mhlongo" communicating with the billing team... fix your systems, treat your customers right, an hour hold with your call centers is not acceptable, your agent telling me all is ok and 2 days after my account is suspended that's not acceptable
PT
Perfect T's update03 May 2020, 23:08
Reviewer Update
Hi DStv Hellopeter Teamyou looked at this matter for a month, let me break it down to you... I have 2 compacts that have an extra view and PVR function which totals to +-1000 a month which I never skipped paying can you give me a breakdown of how did my total end of March came to me paying R1900 and also look at all the calls I have made to your team where I am told your billing department will reverse and credit my account which never happened... what are they reversing if you claiming your above numbers. and why is one of your supervisors "Nalendi Mhlongo" communicating with the billing team... fix your systems, treat your customers right, an hour hold with your call centers is not acceptable, your agent telling me all is ok and 2 days after my account is suspended that's not acceptable