DSTV mission impossible to communicate with

Firstly, I registered a complaint online with a reference number: however, I am yet to receive a reply now 9 days later, and when I call the call centre even though I have a reference number I have to repeat the complaint. Secondly, I am promised that a supervisor will call me back... Thirdly, it is impossible to find an email address or direct telephone number for management! Fourthly, my complaint relates to being misinformed by a co consultant at the only walk-in-centre in Gauteng. Terrible!