Dstv misleading customers

I purchased a price locked package of 2 x explora 3 decoders to add to an existing explora 1. A call was logged at midday to activate one of the 3 decoders, I was told this would take merely 3 hours by the consultant. 9hrs later my decoder doesn't work and subsequently I have made 3 telephone calls to dstv without success. A supervisor by the name of Thoko was meant to get back to me but she hasn't. Now I'm being told my decoder will only be active by Monday. Furthermore, the showmax profile which was working yesterday suddenly doesn't work today and this will take a further "2hrs" to rectify they said. This has been utterly poor service to say the least, suprecisors who don't speak to customers and consultants who mislead customers, **** poor