DSTV Misleading clients

Dstv multichoice umhlanga just gave me the most **** service on 1 February 2015. i Went to the offices to change my package from premium to dstv extra,i was told today is the 1st it cannot be done.i explained to the consultant that this was the only time i had out of my schedule to do this , why is it of inconvenience to them. i am the customer making a payment so it should be accepted. the consultant told me i must go back and read the terms and conditions i signed somewhat 7 years ago.i was totally ****ed off at the consultation received and when i requested to speak to a supervisor, the front desk told me to take a ticket for another consultant.k that is not acceptable. so i called the call centre and the agent had a cheek to argue with me. Today 06/02/2015 my services get disconnected without me kinowing that i must pay a fee of R206.17. when i logged a request to query this amount, no person has contacted me so far. on the 1 Feb my account balance showed to be payed by march 1 2015. that figure and date has been removed somehow and reflected only R206.17. when i paid the R206.17, i get an sms saying i must pay a further R1651.04.