JM
Jenny M
1 reviews | Active since Apr 2015
06 Mar 2016, 15:28
Dstv Misleading Clients
My hubby just called dstv now to downgrade our package. Every other time this was possible as and when we can and cant afford it. It was never a specific date you could upgrade or down grade. Today we called the call center to downgrade only to be told we cant as we can only downgrade on the 26th of every month. When did this change and why werent we notofed. Its forcing us to pay for something we cant afford. Its *****ing and bullying. Im so disgusted by this multichoice.
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DStv (MultiChoice)'s replyOfficial
09 Mar 2016, 20:17Hello jennymohanlall,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per confirmed in our telephone conversation, your query is now resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Zamani
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per confirmed in our telephone conversation, your query is now resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Zamani
Best regards,
DStv (MultiChoice)'s reply09 Mar 2016, 20:17
Official
Hello jennymohanlall,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per confirmed in our telephone conversation, your query is now resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Zamani
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per confirmed in our telephone conversation, your query is now resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Zamani
Best regards,