Dstv miscommunication

<p>Very frustrated at DSTV'S incompetence when it comes to the pricelock deal that they are promoting.</p> <p>I requested a switch from my single view Xtraview decoder to the compact pricelock deal. The person signing me up informed me that I would have to call dstv to deactivate the old one and activate the explora.</p> <p>To my surprise, my explora was activated as soon as the delivery man brought it to my house (delivery made without forewarning, thus installer not contacted).</p> <p>I then get debited 2 times this month for both packages and was advised by a call centre agent (Nkensani) to reverse it with my bank (my airtime being used). She also informed me that once installed my Xtraview can be stopped and my explora account credited.</p> <p> </p> <p>After the installation today, I try to use self service to activate explora and deactivate Xtraview (but it won't allow me to deactivate the xtraview). I then speak to a call centre agent (Maxwell), who keeps speaking in circles as if not sure how to disconnect the xtraview so that my explora can be credited.</p> <p> </p> <p>These calls have cost me about R100 in airtime which I bet will not be reimbursed!!!!!</p> <p>Fed up!</p>