EK
Edward K
1 reviews | Active since Oct 2022
01 Apr 2024, 09:22
Dstv ****ming their customers
My name I am Edward with Dstv customer no:***.
I don't know if i am the only person complaining about dstv accounts and services.
I just paid R614.00 on the 25th for my subscription after debit order bounced back on my account on the very same day.
Before paying I confirmed with their accounts department via phone call I believe their call are recorded.
They received payment and my viewing was reconnected then today on the 1st of April I woke up with my viewing disconnected they are asking for R968.
LOL Now i understand why people are leaving dstv (Multichoice)
Can anyone please advised were can i get better service provider because this people they are trying to recover lost million by ****ming SA people
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
01 Apr 2024, 09:51Hi Edward,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Apr 2024, 09:51
Official
Hi Edward,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
EK
Edward K's updateReviewer Update
01 Apr 2024, 16:30Dear Dstv.
I joined Netflix on the 29 May and payment date is on the 29th i have confirmed with them that it will be added on my next billing for 25th April
.
I joined the Explora Ultra insurance on the 29th May and payment for 1st decoder (R27) was covered on the payment made on the 25th. I did not decide to pay R615.00, i phoned your call center, please listen to your recording for 25th and 26th and please send me copy of the recording i need to send it to my attorney.
I dont have problem with paying , i have problem with you taking advantage of south African's, this tell me that you are cooking your books and making people pay things they are not liable for.
I paid you on the 25th as per my contract my payment date, how to you expect me to pay R963.00, meaning you want me to pay R1578.00... that ****en rediculous.
When you send me recording please terminate my contract i dont anything to do with Multi choice, you are broke now you want to recover by making people pay 3 times of their monthly subscription.
I joined Netflix on the 29 May and payment date is on the 29th i have confirmed with them that it will be added on my next billing for 25th April
.
I joined the Explora Ultra insurance on the 29th May and payment for 1st decoder (R27) was covered on the payment made on the 25th. I did not decide to pay R615.00, i phoned your call center, please listen to your recording for 25th and 26th and please send me copy of the recording i need to send it to my attorney.
I dont have problem with paying , i have problem with you taking advantage of south African's, this tell me that you are cooking your books and making people pay things they are not liable for.
I paid you on the 25th as per my contract my payment date, how to you expect me to pay R963.00, meaning you want me to pay R1578.00... that ****en rediculous.
When you send me recording please terminate my contract i dont anything to do with Multi choice, you are broke now you want to recover by making people pay 3 times of their monthly subscription.
EK
Edward K's update01 Apr 2024, 16:30
Reviewer Update
Dear Dstv.
I joined Netflix on the 29 May and payment date is on the 29th i have confirmed with them that it will be added on my next billing for 25th April
.
I joined the Explora Ultra insurance on the 29th May and payment for 1st decoder (R27) was covered on the payment made on the 25th. I did not decide to pay R615.00, i phoned your call center, please listen to your recording for 25th and 26th and please send me copy of the recording i need to send it to my attorney.
I dont have problem with paying , i have problem with you taking advantage of south African's, this tell me that you are cooking your books and making people pay things they are not liable for.
I paid you on the 25th as per my contract my payment date, how to you expect me to pay R963.00, meaning you want me to pay R1578.00... that ****en rediculous.
When you send me recording please terminate my contract i dont anything to do with Multi choice, you are broke now you want to recover by making people pay 3 times of their monthly subscription.
I joined Netflix on the 29 May and payment date is on the 29th i have confirmed with them that it will be added on my next billing for 25th April
.
I joined the Explora Ultra insurance on the 29th May and payment for 1st decoder (R27) was covered on the payment made on the 25th. I did not decide to pay R615.00, i phoned your call center, please listen to your recording for 25th and 26th and please send me copy of the recording i need to send it to my attorney.
I dont have problem with paying , i have problem with you taking advantage of south African's, this tell me that you are cooking your books and making people pay things they are not liable for.
I paid you on the 25th as per my contract my payment date, how to you expect me to pay R963.00, meaning you want me to pay R1578.00... that ****en rediculous.
When you send me recording please terminate my contract i dont anything to do with Multi choice, you are broke now you want to recover by making people pay 3 times of their monthly subscription.
EK
Edward K's updateReviewer Update
01 Apr 2024, 16:38Please take my details off your record, I am not going to pay any cent from my pocket, if that was your inconvenience to provide me with incorrect number to pay, Why are not making it your responsibility to sort it out than making it my liability. next time when you recruit your call center staff give them sufficient training unless if you are doing this deliberately to suck people money with cooked invoice, and explain to me what happened to payment you received on the 25th.
Its High time people the buy smart tv and use their subscription money to join Netflix and Showmax. streaming is the only solution than taking nonsense from multichoice.
Its High time people the buy smart tv and use their subscription money to join Netflix and Showmax. streaming is the only solution than taking nonsense from multichoice.
EK
Edward K's update01 Apr 2024, 16:38
Reviewer Update
Please take my details off your record, I am not going to pay any cent from my pocket, if that was your inconvenience to provide me with incorrect number to pay, Why are not making it your responsibility to sort it out than making it my liability. next time when you recruit your call center staff give them sufficient training unless if you are doing this deliberately to suck people money with cooked invoice, and explain to me what happened to payment you received on the 25th.
Its High time people the buy smart tv and use their subscription money to join Netflix and Showmax. streaming is the only solution than taking nonsense from multichoice.
Its High time people the buy smart tv and use their subscription money to join Netflix and Showmax. streaming is the only solution than taking nonsense from multichoice.
EK
Edward K's updateReviewer Update
02 Apr 2024, 10:02Dear Hello Peter.
I complained to Dstv multi choice, they gave me a feed back and they end up removing their correspondent because it was invalid.
They still not reconnected my services after the payment i made on the 25th. the took my money but failing to deliver the services.
On the reply they removed on the complaints wall the stated that they are charging me for netflix and ultra explora insurance that i have recently joined and i suppose to may on the next billing cycle.
Multi choice have their way of making up stories and refusing people right to information about their account. they invoice us inappropriate without issuing with the bill on time.
My complain again is that i paid on the 25th bill that was issued by their accounts department and my viewing was unblocked and later block me for more payment of R968.00 that was not communicated.
I phoned their call center on the 25th and 26th to confirm if need to make any payment after receiving threatening sms and it was confirmed they received my payment and allocated.
My request and instruction is that they must open my viewing before 11hr00 dispute their email that they sorry for inconvenience of providing me with incorrect invoice its not my problem. i am their customer i can not be liable for their negligence.
I complained to Dstv multi choice, they gave me a feed back and they end up removing their correspondent because it was invalid.
They still not reconnected my services after the payment i made on the 25th. the took my money but failing to deliver the services.
On the reply they removed on the complaints wall the stated that they are charging me for netflix and ultra explora insurance that i have recently joined and i suppose to may on the next billing cycle.
Multi choice have their way of making up stories and refusing people right to information about their account. they invoice us inappropriate without issuing with the bill on time.
My complain again is that i paid on the 25th bill that was issued by their accounts department and my viewing was unblocked and later block me for more payment of R968.00 that was not communicated.
I phoned their call center on the 25th and 26th to confirm if need to make any payment after receiving threatening sms and it was confirmed they received my payment and allocated.
My request and instruction is that they must open my viewing before 11hr00 dispute their email that they sorry for inconvenience of providing me with incorrect invoice its not my problem. i am their customer i can not be liable for their negligence.
EK
Edward K's update02 Apr 2024, 10:02
Reviewer Update
Dear Hello Peter.
I complained to Dstv multi choice, they gave me a feed back and they end up removing their correspondent because it was invalid.
They still not reconnected my services after the payment i made on the 25th. the took my money but failing to deliver the services.
On the reply they removed on the complaints wall the stated that they are charging me for netflix and ultra explora insurance that i have recently joined and i suppose to may on the next billing cycle.
Multi choice have their way of making up stories and refusing people right to information about their account. they invoice us inappropriate without issuing with the bill on time.
My complain again is that i paid on the 25th bill that was issued by their accounts department and my viewing was unblocked and later block me for more payment of R968.00 that was not communicated.
I phoned their call center on the 25th and 26th to confirm if need to make any payment after receiving threatening sms and it was confirmed they received my payment and allocated.
My request and instruction is that they must open my viewing before 11hr00 dispute their email that they sorry for inconvenience of providing me with incorrect invoice its not my problem. i am their customer i can not be liable for their negligence.
I complained to Dstv multi choice, they gave me a feed back and they end up removing their correspondent because it was invalid.
They still not reconnected my services after the payment i made on the 25th. the took my money but failing to deliver the services.
On the reply they removed on the complaints wall the stated that they are charging me for netflix and ultra explora insurance that i have recently joined and i suppose to may on the next billing cycle.
Multi choice have their way of making up stories and refusing people right to information about their account. they invoice us inappropriate without issuing with the bill on time.
My complain again is that i paid on the 25th bill that was issued by their accounts department and my viewing was unblocked and later block me for more payment of R968.00 that was not communicated.
I phoned their call center on the 25th and 26th to confirm if need to make any payment after receiving threatening sms and it was confirmed they received my payment and allocated.
My request and instruction is that they must open my viewing before 11hr00 dispute their email that they sorry for inconvenience of providing me with incorrect invoice its not my problem. i am their customer i can not be liable for their negligence.