DSTV ****ming customer and requiring payment not due

DSTV is just ****ming it's customer I called to get my showmax sorted and I was advised the is a self-help option and they can not assist I need to do it myself by the way the self help option is not user friendly and I eneded up delete the showmax option because I thought that would reboot the option I am now prompted for pay may issue with this service is that this is the 2nd mothe were my subscription is kick out as and became inactive when you restart or re register you need pay money for something that was already paid for with the monthly subscription this is **** and a horrible way to rob customer making them pay for what they have already paid for and the call centre is never useful half the time they don't know what customers are talking about that the teamleaders never wanna come to the phone