HW
Hanna W
1 reviews | Active since Dec 2019
14 Dec 2019, 10:23
DSTV MILTICHOICE
Is seems I was overcharged most of the months from the day that I took out a fixed contract in February 2018. I phoned the accounts department but It took so long for only checking one month's account that I ran out of airtime. They managed to checked only 3 month account and on all of them I was overcharged and they could not explain the reason for that or how to fix it. I need at least 10 months accounts to be checked out. I also fill in a complaint form on their web but up to now I had no response.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 Dec 2019, 09:33 Dear Hanna W,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Dec 2019, 09:33
Official
Dear Hanna W,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Dec 2019, 10:24Dear ,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
Please note, we tried getting in touch with you, to no avail.
As per your request, we have gone through the billing of your account and these are the findings. Please bear in mind that DStv is paid in advance, not in arrears. For example February's subscription is paid in January.
Jan
Payment made R919.00 + holiday home decoder R78.29
Feb
Payment made R919.00 + holiday home decoder R156.57
March
Payment made R919.00 paid + Holiday home decoder R173.34
April
Payment made R919.00 paid + Holiday home decoder R185.47
May
Payment made R919.00 only
June
Payment made R919.00 + Holiday home decoder R418.43
July
Payment of R1026.87
August
Payment made R853.20
September
Payment made R806.63
October
Payment made R 1056.89
November
Payment made R975.12
You will notice that in the first half of the year the payments were split. Our system was then upgraded, so instead of charging each account separately, the payments were now combined, thus making it seems if more was being deducted.
We trust that all is in order, however should this not be the case, please contact us on ***
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
Please note, we tried getting in touch with you, to no avail.
As per your request, we have gone through the billing of your account and these are the findings. Please bear in mind that DStv is paid in advance, not in arrears. For example February's subscription is paid in January.
Jan
Payment made R919.00 + holiday home decoder R78.29
Feb
Payment made R919.00 + holiday home decoder R156.57
March
Payment made R919.00 paid + Holiday home decoder R173.34
April
Payment made R919.00 paid + Holiday home decoder R185.47
May
Payment made R919.00 only
June
Payment made R919.00 + Holiday home decoder R418.43
July
Payment of R1026.87
August
Payment made R853.20
September
Payment made R806.63
October
Payment made R 1056.89
November
Payment made R975.12
You will notice that in the first half of the year the payments were split. Our system was then upgraded, so instead of charging each account separately, the payments were now combined, thus making it seems if more was being deducted.
We trust that all is in order, however should this not be the case, please contact us on ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Dec 2019, 10:24
Official
Dear ,
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
Please note, we tried getting in touch with you, to no avail.
As per your request, we have gone through the billing of your account and these are the findings. Please bear in mind that DStv is paid in advance, not in arrears. For example February's subscription is paid in January.
Jan
Payment made R919.00 + holiday home decoder R78.29
Feb
Payment made R919.00 + holiday home decoder R156.57
March
Payment made R919.00 paid + Holiday home decoder R173.34
April
Payment made R919.00 paid + Holiday home decoder R185.47
May
Payment made R919.00 only
June
Payment made R919.00 + Holiday home decoder R418.43
July
Payment of R1026.87
August
Payment made R853.20
September
Payment made R806.63
October
Payment made R 1056.89
November
Payment made R975.12
You will notice that in the first half of the year the payments were split. Our system was then upgraded, so instead of charging each account separately, the payments were now combined, thus making it seems if more was being deducted.
We trust that all is in order, however should this not be the case, please contact us on ***
Kind regards,
Dstv: Hello Peter Team
On behalf of MultiChoice, we would like to extend our sincerest apologies for the negative experience that you've had and for the inconvenience this may have caused.
Please note, we tried getting in touch with you, to no avail.
As per your request, we have gone through the billing of your account and these are the findings. Please bear in mind that DStv is paid in advance, not in arrears. For example February's subscription is paid in January.
Jan
Payment made R919.00 + holiday home decoder R78.29
Feb
Payment made R919.00 + holiday home decoder R156.57
March
Payment made R919.00 paid + Holiday home decoder R173.34
April
Payment made R919.00 paid + Holiday home decoder R185.47
May
Payment made R919.00 only
June
Payment made R919.00 + Holiday home decoder R418.43
July
Payment of R1026.87
August
Payment made R853.20
September
Payment made R806.63
October
Payment made R 1056.89
November
Payment made R975.12
You will notice that in the first half of the year the payments were split. Our system was then upgraded, so instead of charging each account separately, the payments were now combined, thus making it seems if more was being deducted.
We trust that all is in order, however should this not be the case, please contact us on ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
HW
Hanna W's updateReviewer Update
19 Dec 2019, 14:06I will like you to contact me again on my phone as I did not agree with the charges. If you can look at my calls for my booking for my holiday decoder June 2019 ??? I was away in May and there is no way that I could use My holiday decoder for 16 days and in October 2019 I booked only (1day) ??? Please check these 2 holiday bookings I also picked up that on more than one occasion they did not disconnect it according to my bookings and it ran for more days. NB. I superscribe before 31 March 2018 so my subscription was according your quite R759+R80extra view+ R55 Insurance for 2 decoders only so on my agreement it was R894 per month and not R919. I also cancelled in AUGUST 2019 all insurance but you still deducted it.
HW
Hanna W's update19 Dec 2019, 14:06
Reviewer Update
I will like you to contact me again on my phone as I did not agree with the charges. If you can look at my calls for my booking for my holiday decoder June 2019 ??? I was away in May and there is no way that I could use My holiday decoder for 16 days and in October 2019 I booked only (1day) ??? Please check these 2 holiday bookings I also picked up that on more than one occasion they did not disconnect it according to my bookings and it ran for more days. NB. I superscribe before 31 March 2018 so my subscription was according your quite R759+R80extra view+ R55 Insurance for 2 decoders only so on my agreement it was R894 per month and not R919. I also cancelled in AUGUST 2019 all insurance but you still deducted it.