JJ
Jo-Ann Jantjies
1 reviews | Active since Dec 2020
03 Dec 2020, 10:04
DSTV messing me around
I am extremely upset and need my account to be sorted out asap. I am on the premium subscription and guess what......Multichoice charges me for Showmax and Joox. Now my account is deactivated. Payment was made and the money went for Showmax and Joox. Called the call centre about 5 times this morning and I was told a manager was going to call me as soon as the call was dropped with the agent. 2 hours later, no call. Different information from different agents. I am not going to waste my airtime and call in. I need a manager to to call me ASAP.
I am a very unhappy customer
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Dec 2020, 11:56Hi Jo-Ann Jantjies,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2020, 11:56
Official
Hi Jo-Ann Jantjies,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Dec 2020, 20:35Hi Jo-Ann Jantjies,
As per our telephonic conversation please be advised to make a payment of R834.00.
The Insurance team will contact you and assist you with canceling the insurance.
Once again, I apologize for any inconvenience caused.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation please be advised to make a payment of R834.00.
The Insurance team will contact you and assist you with canceling the insurance.
Once again, I apologize for any inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2020, 20:35
Official
Hi Jo-Ann Jantjies,
As per our telephonic conversation please be advised to make a payment of R834.00.
The Insurance team will contact you and assist you with canceling the insurance.
Once again, I apologize for any inconvenience caused.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation please be advised to make a payment of R834.00.
The Insurance team will contact you and assist you with canceling the insurance.
Once again, I apologize for any inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,