DSTV messed up my whole day and January

My tv have been off the whole day! 😠😡😡 I have two decoders that I am currently paying for, of which one was on access view and the other one was on Compact. On the 3rd of January 2022 I paid R120 for the one that's on access view and I called dstv number *** regarding my smartcard number IUC ***. I requested to be downgraded from the one that is on Compact package to the Access view package and my all my decoders were still active at the time and I was required to pay R28 for the downgrade of which I paid it immediately and I was then told it was successfully downgraded to access view and I must pay R115 for access view immediately to stay active and I paid it immediately I have proof of payments.

Now today the exact one I was downgrading was disconnected and I was told to send proof of payment and I did, the next thing what Mutlichoice did was reconnecting the access view to the aforementioned one that was disconnected of which is what I wanted and unfortunately disconnect the 1st one that was working perfectly on Access View and when I enquired they told me they disconected it because its on Campact package and that I must pay before they could connect. I dont not understand this at all because on that decoder I have been paying for Access view for as long as I remember, the only decodee that was on Compact was the newly one I just bought nad on top of that I downgraded it as well to Access view.. I am so furious, been ****ed the whole day no help at all..