Dstv messed up, but we must pay!

Firstly, would HelloPeter please consider offering the option of a zero rating, as we feel rating Dstv 1 star is too much. After spending 59 minutes and 12 seconds on the phone with a Dstv consultant from the always absent pricelock department, we are now told that we need to pay them a reconnection fee, when they were at fault, as they have disconnected services 5 times this month! So an hour was just wasted that we cannot get back. We are now discontinuing with having Dstv as a 'so called' service provider, as for over a year we have been ****** every second month. I use the word ******, because when you take money that doesn't belong to you, it is *******. If anyone else is considering Dstv as an option to view television, please reconsider, it's not worth the frustration and anger of dealing with incompetence.D