1 reviews | Active since Feb 2013
DSTV messed up
Hi I am gatvol with this company I have changed my package to a lesser one as I didn't see the need to be paying for the Compact package anymore. I paid R235 and before I did that I spoke to the agent about it and the day that I made the payment my dish was disconnected I called in and explained the lady on the line reconnect it immediately after. Now this morning I received a message from DSTV that they have stopped it as I haven't paid eish I flipped I was asked to pay R120.97 for what I don't know. So in other words I'm being forced to pay for the Compact package which I don't want anything to do with it anymore. Why can't they get it that I don't want the Compact package anymore tog!
Dear Modi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Modi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Modi
Thank you for sending us your query.
According to our records, the payment date for your DStv account is on the 01st of every month. Your payment only reflects on 05 March 2018 hence the service was disconnected.
Furthermore, we received your request to downgrade the service on 02 March 2018 after the payment. Please be informed that your DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
In order to fully align with our regulations, downgrades and disconnections can only happen once a month, on the day your next subscription payment is due. This is to now ensure that an account holder adheres to the month to month billing rules.
For the reconnection of service on the Family package, please pay R120.97 today. This is to keep the service active till 31 March 2018.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Modi
Thank you for sending us your query.
According to our records, the payment date for your DStv account is on the 01st of every month. Your payment only reflects on 05 March 2018 hence the service was disconnected.
Furthermore, we received your request to downgrade the service on 02 March 2018 after the payment. Please be informed that your DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
In order to fully align with our regulations, downgrades and disconnections can only happen once a month, on the day your next subscription payment is due. This is to now ensure that an account holder adheres to the month to month billing rules.
For the reconnection of service on the Family package, please pay R120.97 today. This is to keep the service active till 31 March 2018.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,