PW
Peresh W
1 reviews | Active since Aug 2024
05 Aug 2024, 16:03
DStv ****mers
*****ulent subscription (S/C ***) which I did not authorized, and I do not have prior knowledge of. Please take it off of my billing from the date it was initiated (date it was initiated was on the 25/07/2024 at 17H42).
This is not the first time it happened on my DStv account, it also happened in February 2024 which DStv fixed. Now it happened again and DStv insists that it is me who initiated the subscription.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
05 Aug 2024, 16:59Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Aug 2024, 16:59
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
PW
Peresh W's updateReviewer Update
05 Aug 2024, 20:38Hi,
I logged on to my account and noticed that my billing is still incorrect.
Currently displaying that my balance is R2,108.77... I NEED THIS RECTIFIED IMMEDIATLY as my subscription is R981.00
I also need clarification as to why this is happening to my account, this seems like an internal *****ulent transaction for the second time in one year. If this issue is not resolved by DStv I will be forced the seek legal advice.
Below,
Picture 1 shows the *****ulent subscription and decoder.
I still want an answer as to who bought this decoder and linked it to my account/name.
Picture 2 shows the decoder I own.Pic 1 - 2024-08-05 19_58_27-DStv - My Hardware - Profile 1.jpg 108.26 KB
Pic 2 - 2024-08-05 20_03_49-DStv - My Hardware - Profile 1.jpg 117.11 KB
I logged on to my account and noticed that my billing is still incorrect.
Currently displaying that my balance is R2,108.77... I NEED THIS RECTIFIED IMMEDIATLY as my subscription is R981.00
I also need clarification as to why this is happening to my account, this seems like an internal *****ulent transaction for the second time in one year. If this issue is not resolved by DStv I will be forced the seek legal advice.
Below,
Picture 1 shows the *****ulent subscription and decoder.
I still want an answer as to who bought this decoder and linked it to my account/name.
Picture 2 shows the decoder I own.Pic 1 - 2024-08-05 19_58_27-DStv - My Hardware - Profile 1.jpg 108.26 KB
Pic 2 - 2024-08-05 20_03_49-DStv - My Hardware - Profile 1.jpg 117.11 KB
PW
Peresh W's update05 Aug 2024, 20:38
Reviewer Update
Hi,
I logged on to my account and noticed that my billing is still incorrect.
Currently displaying that my balance is R2,108.77... I NEED THIS RECTIFIED IMMEDIATLY as my subscription is R981.00
I also need clarification as to why this is happening to my account, this seems like an internal *****ulent transaction for the second time in one year. If this issue is not resolved by DStv I will be forced the seek legal advice.
Below,
Picture 1 shows the *****ulent subscription and decoder.
I still want an answer as to who bought this decoder and linked it to my account/name.
Picture 2 shows the decoder I own.Pic 1 - 2024-08-05 19_58_27-DStv - My Hardware - Profile 1.jpg 108.26 KB
Pic 2 - 2024-08-05 20_03_49-DStv - My Hardware - Profile 1.jpg 117.11 KB
I logged on to my account and noticed that my billing is still incorrect.
Currently displaying that my balance is R2,108.77... I NEED THIS RECTIFIED IMMEDIATLY as my subscription is R981.00
I also need clarification as to why this is happening to my account, this seems like an internal *****ulent transaction for the second time in one year. If this issue is not resolved by DStv I will be forced the seek legal advice.
Below,
Picture 1 shows the *****ulent subscription and decoder.
I still want an answer as to who bought this decoder and linked it to my account/name.
Picture 2 shows the decoder I own.Pic 1 - 2024-08-05 19_58_27-DStv - My Hardware - Profile 1.jpg 108.26 KB
Pic 2 - 2024-08-05 20_03_49-DStv - My Hardware - Profile 1.jpg 117.11 KB
PW
Peresh W's updateReviewer Update
10 Aug 2024, 10:01Thank you for removing the unknown smartcard from my account.
However, I see my balance to my account is R1069.84.
Please explain where does the additional R86.84 come from as my account has been negative for the pass 3 to 4 months.
See pictures below
image.png 95.29 KB
Dstv August 2024.JPG 91.89 KB
However, I see my balance to my account is R1069.84.
Please explain where does the additional R86.84 come from as my account has been negative for the pass 3 to 4 months.
See pictures below
image.png 95.29 KB
Dstv August 2024.JPG 91.89 KB
PW
Peresh W's update10 Aug 2024, 10:01
Reviewer Update
Thank you for removing the unknown smartcard from my account.
However, I see my balance to my account is R1069.84.
Please explain where does the additional R86.84 come from as my account has been negative for the pass 3 to 4 months.
See pictures below
image.png 95.29 KB
Dstv August 2024.JPG 91.89 KB
However, I see my balance to my account is R1069.84.
Please explain where does the additional R86.84 come from as my account has been negative for the pass 3 to 4 months.
See pictures below
image.png 95.29 KB
Dstv August 2024.JPG 91.89 KB
PW
Peresh W's updateReviewer Update
10 Aug 2024, 14:57I have also now noticed, since I have reported the *****ulent transactions (05/08/2024) on my account, the whole of last week up until now certain channels are now displaying error code E16-4.
Showing it's not part of my subscription, yet I have the premium account(all channels).
Showing it's not part of my subscription, yet I have the premium account(all channels).
PW
Peresh W's update10 Aug 2024, 14:57
Reviewer Update
I have also now noticed, since I have reported the *****ulent transactions (05/08/2024) on my account, the whole of last week up until now certain channels are now displaying error code E16-4.
Showing it's not part of my subscription, yet I have the premium account(all channels).
Showing it's not part of my subscription, yet I have the premium account(all channels).