DSTV Megatronics Uitenhage

During November 2018 our DSTV decoder became faulty and we had to replace it. We bought a new decoder from Megatronics in Uitenhage and upon installation the installers opened a 2nd account on my mothers name which we realized after payment was made at the end of November 2018 and our decoder was switched off. We phoned Megatronics and were informed we have 2 accounts and should start paying on the new account which we then started doing. They acknowledged that the second account should never have been opened as my mother is an exciting client for many years. They also informed us of a credit on the old account which will be transferred over to the new account. It has been 7 months and we are still struggling. The credit has not been transferred, and for some reason the new account keeps reflecting an arrears. Megatronics have been provided with proof of payments as well as bank statements. But every month our decoder is switched off due to non-payment. We have even gone as far as paying the arrear amount which was given to us by a Megatronics employee today, after which we received a sms stating that the account is still in arrears. This has been an ongoing struggle between us and the employees at Megatronics and nothing is being resolved as Megatronics are blaming MultiChoice head office. We have made various phone calls to Megatronics as well as went to the business and spoke to them personally.