DSTV ****med me

I am being ****med by DSTV. I tried to downgrade online last month and called to confirm of its done. I was told it's done only to find out that it was not. The Lady I spoke to upgraded me back to compact. Guys I had to make a plan to pay for this months to be able to be downgraded foe next months. Today I check again on the app I notice something unusual. The 29 rand that I had to pay now changed to 218 rand and it's due on the 8th of November. I paid the compact package for November already. What kind of madness is that. Can someone try to explain. Some ****s are happening in DSTV offices. I need to cancel this nonsense. I am tired