dstv manipulate customers

I have a dpp contract with the explorer for 799 no fee change for 2 years all inclusive recording the hole package last night I check my statement to see they double charge on access and all the extras I paid almost 1000 on dpp this month are you guys insane I have a budget to work with and I know I wound get my money back you steel people money with out them even knowing sort out my account or ill go to the broadcast complains commision