TR
Thabo R

1 reviews | Active since Jan 2021

27 Aug 2023, 12:01

DSTV Management takes 48 hrs. just to call back the client when you have a query.

The agent on chats are the worse i have ever seen, they can't even understand your request. I was chatting with Taryn Hampton (agent) she couldn't assist me then she ended the chat, then i was chatting with Thandeka Nyabana this one can't even understand any of my request, Shaim maybe it's the training the company is providing below par. I requested a Team leader they say 48 hrs to call a customer this is very bad from management, I wish DSTV management would learn to improve the service.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Aug 2023, 15:49
Official
Hi Thabo 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team