DSTV making me suffer due to ineffiencies

I paid my DSTV at Spar which is supposed to automatically reconnect but it didn't. Then I called the call center for them to reconnect me, I was told to provide a trans reference number by the 1st consultant. Then I had to look for the receipt and called back to give them the reference number... Only to be told that I must send the proof of payment via email. I explained to the consultant that I don't have access to email currently and would rather send a watsapp, fax or a mms with the proof of payment attached. The lady told me that none of the above is possible and she can not assist me any further. I then opted to speak to a manager then I was placed on hold until I ran out of airtime which I feel was done deliberately, in order for them to get rid of me. If they really wanted to resolve my query and cared about me as a customer, why hasn't anyone called me back? Really frustrated!!!!!!!!!