Hellopeter
Share Your Experience
FK
Fernando K

1 reviews | Active since Oct 2018

12 Oct 2020, 11:44

DSTV making downgrading difficult.

I wanted to downgrade my package but could not the reason being they said they can only downgrade on my payment date (I pay randomly so when is my payment date). So my services was suspended cause they wanted me to pay for the package which I did not want. They want you to pay in advance for something you do not want.

So when my service was suspended I asked can I now downgrade they said no you cannot because now your service is suspended. For me to reactivate my service I have to pay for the package I dont want (in advance).

This does not make sense, cause I dont want that package I want the cheaper package cause I only use the television to watch news and weather.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Oct 2020, 11:56
Official
Hi  Fernando, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

FK
Fernando K's update12 Oct 2020, 15:34
Reviewer Update
After posting my Review on Hellopeter I received a call from Sandile from DSTV at about 15:20. He was very helpful and based on his call two positive things came from the Review first my issues was resolved due to the fact that I went onto the DSTV Self service website where I could do what I actually wanted done and I did it by myself.

Secondly I could get peace of mind that DSTV cares about Customer Service.

Thank you Sandile and DSTV.
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Oct 2020, 16:04
Official
Hi Fernando,

It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.

Kindly note that as per our telephone conversation, we confirmed that you managed to do what the consultants failed to do through self services. This is a very big positive to the business that customers are now able to handle their subscriptions and or DStv accounts through self services platform.

 Thank you for taking the time out to inform us that you managed to solve your problem through self service. As we continue to improve our service offering, feedback like yours is extremely valuable.

Kind Regards,
DStv: Hell Peter Team

Best regards,