NM
Nthabiseng M
1 reviews | Active since Jan 2020
12 Sept 2020, 00:17
Dstv makes me sick
I paid my Dstv account on the 31st of August and it got switched off on 11 of September because apparently they haven't received any payment yet. I have called the *** and spoke to Mandla who was also useless to me because he put me on hold for 50 minutes to go get my account and never called me back. Mr Kagiso Moshoetsi please call me urgently on *** because you promised me that you would fix this the first time and you didn't, now it's the 2nd time still. Please call me before I send out my clientele lawyer on you.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
12 Sept 2020, 07:26Hi Nthabiseng,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Sept 2020, 07:26
Official
Hi Nthabiseng,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Sept 2020, 17:13Hi Nthabiseng,
We were unable to get hold of the DStv account holder telephonically,
We can assure there is no payment reflect on the account hence the services are suspended by the system, kindly send us the proof of payment to assist accordingly.
Kindly send an email and attach the proof of payment to *** and we will contact you again and assist accordingly and ensure the matter is resolved swiftly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We were unable to get hold of the DStv account holder telephonically,
We can assure there is no payment reflect on the account hence the services are suspended by the system, kindly send us the proof of payment to assist accordingly.
Kindly send an email and attach the proof of payment to *** and we will contact you again and assist accordingly and ensure the matter is resolved swiftly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply12 Sept 2020, 17:13
Official
Hi Nthabiseng,
We were unable to get hold of the DStv account holder telephonically,
We can assure there is no payment reflect on the account hence the services are suspended by the system, kindly send us the proof of payment to assist accordingly.
Kindly send an email and attach the proof of payment to *** and we will contact you again and assist accordingly and ensure the matter is resolved swiftly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We were unable to get hold of the DStv account holder telephonically,
We can assure there is no payment reflect on the account hence the services are suspended by the system, kindly send us the proof of payment to assist accordingly.
Kindly send an email and attach the proof of payment to *** and we will contact you again and assist accordingly and ensure the matter is resolved swiftly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
NM
Nthabiseng M's updateReviewer Update
12 Sept 2020, 23:50The number you are calling is mine as that's my husband's account, you are assuring me nonsense because I'm the one who opened that account under his name, I'm the one watching it and I'm the one paying it. Mr Nhlapho you never going to get my husband as he is not available due to work so I have emailed you the proof of payment, make sure you open it before Monday end of business
NM
Nthabiseng M's update12 Sept 2020, 23:50
Reviewer Update
The number you are calling is mine as that's my husband's account, you are assuring me nonsense because I'm the one who opened that account under his name, I'm the one watching it and I'm the one paying it. Mr Nhlapho you never going to get my husband as he is not available due to work so I have emailed you the proof of payment, make sure you open it before Monday end of business
DStv (MultiChoice)'s replyOfficial
13 Sept 2020, 10:53Hi Nthabiseng, Thank you for sending the proof of payment, I have traced and allocated the payment to the DStv account of Mr James Gule – ***3. The channels are also reconnected now and picture restored, if you do not get any picture please confirm.
We identified when you paid a wrong reference number was used hence the payment was not allocated to the account. Please always use the MultiChoice customer number (***3) only as your reference number when making payments to us. This will ensure that your payments are allocated correctly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We identified when you paid a wrong reference number was used hence the payment was not allocated to the account. Please always use the MultiChoice customer number (***3) only as your reference number when making payments to us. This will ensure that your payments are allocated correctly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply13 Sept 2020, 10:53
Official
Hi Nthabiseng, Thank you for sending the proof of payment, I have traced and allocated the payment to the DStv account of Mr James Gule – ***3. The channels are also reconnected now and picture restored, if you do not get any picture please confirm.
We identified when you paid a wrong reference number was used hence the payment was not allocated to the account. Please always use the MultiChoice customer number (***3) only as your reference number when making payments to us. This will ensure that your payments are allocated correctly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We identified when you paid a wrong reference number was used hence the payment was not allocated to the account. Please always use the MultiChoice customer number (***3) only as your reference number when making payments to us. This will ensure that your payments are allocated correctly.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,