PR
Pieter R
1 reviews | Active since Dec 2009
10 Sept 2024, 15:06
DStv makes it impossible to cancel my streaming service
I am yet again unable to cancel my DStv subscription. The product deactivation button triggers an error message, telling me to speak to an agent and when I do speak to an agent, I am told to go and click the deactivation button again, only to receive the same error message again. This after several agents left me dangling so long that I gave up, left and tried again. Repeatedly. This feels like the Hotel California
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Sept 2024, 15:18Hi Pieter,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Sept 2024, 15:18
Official
Hi Pieter,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
PR
Pieter R's updateReviewer Update
10 Sept 2024, 15:31Why don't you rather fix your customer service channel? Why use HelloPeter as the better option than your own channels? If I do not go this route, I receive zero service from DStv.
PR
Pieter R's update10 Sept 2024, 15:31
Reviewer Update
Why don't you rather fix your customer service channel? Why use HelloPeter as the better option than your own channels? If I do not go this route, I receive zero service from DStv.
PR
Pieter R's updateReviewer Update
11 Sept 2024, 20:18Thank you for responding and resolving my issue. With over 30000 one-star reviews/ complaints, my question remains: why don't you fix your own client service channel? Why is my only chance of getting anything related to DStv fixed, using HelloPeter as a channel? Every attempt at a meaningful interaction with your company has ended here. Have you grown so large that client service means nothing to you? I cannot believ that the company is giving 100% - the math does not add up, because I have repeatedly received poor service. Fix your own service channel, if you take any pride in what you do as a company. Your chatbot sucks, as does the live chat "support".
PR
Pieter R's update11 Sept 2024, 20:18
Reviewer Update
Thank you for responding and resolving my issue. With over 30000 one-star reviews/ complaints, my question remains: why don't you fix your own client service channel? Why is my only chance of getting anything related to DStv fixed, using HelloPeter as a channel? Every attempt at a meaningful interaction with your company has ended here. Have you grown so large that client service means nothing to you? I cannot believ that the company is giving 100% - the math does not add up, because I have repeatedly received poor service. Fix your own service channel, if you take any pride in what you do as a company. Your chatbot sucks, as does the live chat "support".