DSTV Magazines/Surveys etc

Why does DSTV have continuous customer surveys if they do not LISTEN to their customers - the one's who ay their big salaries? There has been numerous questionnaires and surveys regarding whether people want the programme magazine. Many has opted that they do want the magazine. On 1 Feb I went to DSTV to ask if the magazines were there, which should have been delivered to my address, only to be told that the PO has once again not delivered on time. I went there yesterday and was greeted in an unfriendly manner by a lady with painted on eyebrows who told me that the magazines has been stopped altogether. This is news as I have always been able to get a magazine, which I had to fetch myself for the past year as no one seems to know where my magazine goes to. So tell me please how should my mom, who is 85 and not techno fundi, be able to know what programmes are on where?? She lives in Jhb and had to go to Multichoice month after month to collect her magazine that is supposed to be delivered. It seems Multichoice only listen to themselves, as long as subscribers ay their monthly fees, and do what they want. Never bite the hand that feeds you. The hand might not be there forever.<br>