DSTV magazine not be sent

Another month has pass and guess nothing change <br> <br> I have been trying to get DSTV to deliver my hard copy DSTV magazine. Every month we phone the call centre and every month they confirm we are supposed to receive it and every month they say they will escalate the complaint to the right department and every month absolutely NOTHING happens. Why is it ?<br> Who stop it in the first place ????? <br> <br> again a new Month and i still dont have the Mag ... i have been call they informed me that it will be sent but nothing