DR
David/Sue Roberts
1 reviews | Active since Feb 2015
27 Feb 2015, 13:46
DSTV magazine non delievery - total frustration
Since early in 2014 I have been trying to get DSTV to deliver my hard copy DSTV magazine. Every month we phone the call centre and every month they confirm we are supposed to receive it and every month they say they will escalate the complaint to the right department and every month absolutely NOTHING happens. This is not just happening to us - we have friends in the same suburb (Pinelands) and in other suburbs (Hout Bay) who have exactly the same problem. ENOUGH is ENOUGH. Yes, I know - I'm shouting!<br> <br> The positive thing is that internet TV is becoming more available - at last a choice!
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Replies (1)0
Replies (1)DStv (MultiChoice)'s replyOfficial
27 Feb 2015, 14:43Hello taffyrob,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirmed that we have verified your address and a copy of the March 2015 TV Guide will be manually posted to you.
We have also escalated your concern to the relevant department for investigation.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirmed that we have verified your address and a copy of the March 2015 TV Guide will be manually posted to you.
We have also escalated your concern to the relevant department for investigation.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
DStv (MultiChoice)'s reply27 Feb 2015, 14:43
Official
Hello taffyrob,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirmed that we have verified your address and a copy of the March 2015 TV Guide will be manually posted to you.
We have also escalated your concern to the relevant department for investigation.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We confirmed that we have verified your address and a copy of the March 2015 TV Guide will be manually posted to you.
We have also escalated your concern to the relevant department for investigation.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
