SS
Sunil S
1 reviews | Active since Jan 2013
23 Oct 2015, 09:53
DSTV magazine non delievery - total frustration
I have been trying to get DSTV to deliver my hard copy DSTV magazine. Every month we phone the call centre and every month they confirm we are supposed to receive it and every month they say they will escalate the complaint to the right department and every month absolutely NOTHING happens. Why is it ?<br> Who stop it in the first place ?????<br> <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Oct 2015, 10:29Hello smarteez,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the mailing department because they dispatch the magazines. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the mailing department because they dispatch the magazines. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply31 Oct 2015, 10:29
Official
Hello smarteez,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the mailing department because they dispatch the magazines. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the mailing department because they dispatch the magazines. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile