1 reviews | Active since Apr 2015
Dstv magazine dispute
I'm a 70 year old pensioner who wants to get Dstv magazine. I have requested it to be sent to me for 4 months now since getting an Explorer. My family and friends all get a magazine by post, I am told they do not print a magazine any more - a blatant untruth and lie.. After protesting I am advised that I will get a magazine at the end of the month to date I have not received any magazine after promising me that I would get one.<br> <br> In one telephone call the call centre person was rude, unhelpful, abrupt ,self centred and very self opinionated with his position of authority advising me I would never get a magazine just use the programme guide on tv or online.. When I requested to have my telephone call rated he put the phone down on me ending the call.<br> <br> I really want to receive the Dstv magazine each month , thank you
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We are unable to locate your account with the information you provided.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
We are unable to locate your account with the information you provided.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
