DSTV Lying To Their "Loyal Clients" - Disgusted!!!!!!!

My pensioner Parents received a call on 20/04 saying that DSTV is rewarding them for their loyalty to the company and that they would be receiving a FREE Explorer decoder and FREE installation. I happen to be there and as I am a contact person on their account I took the phone over from my Dad. I immediately asked if this "offer" was 100% FREE as she had stated to my Dad, and she confirmed this. Later I again requested her to confirm that the monthly fees which my Parent's are paying remains the same and she confirmed this. Yesterday my Dad received an email stating that their offer had been approved and the decoder was on it's way. There were Ts & Cs which now stated that an "Access Fee" had to be paid. They rep**** to the DSTV email wanting clarity and are yet to receive a reply! Today they received their "FREE" decoder and were shocked to find they had in fact been **** to! On the packaging of the box, it states that there is a monthly "Access Fee" of R85.00 for the 24 month duration of the contract!! Luckily all the calls are recorded so DSTV will hear this conversation I am referring to. My Parents cannot afford any increase and that was made clear in the phone call. DSTV are losing clients everyday, and yet they still have no problem with lying to their clients!!! I called the call centre and have complained and said they can collect their box!!!