KM
Kyle M
1 reviews | Active since Jul 2011
10 Dec 2024, 12:55
DSTV ********ly reinstated subscriptions and took money from my account
At the end of November I cancelled my DSTV premium satellite subscription and took up a DSTV stream subscription. On 1 December my access to satellite stopped as expected. However, that didn't stop Multichoice billing me for December and taking money from my account. To add to that they have now unilaterally reinstated that subscription as well as a subscription for another decoder and took more than R10000 from my account. DSTV now owes me more than R11000. Customer ***2
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Replies (3)
DStv (MultiChoice)'s replyOfficial
10 Dec 2024, 13:10Hi Kyle,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Dec 2024, 13:10
Official
Hi Kyle,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
KM
Kyle M's updateReviewer Update
10 Dec 2024, 17:12This is still not resolved and DSTV has reactivated the subscription again!
KM
Kyle M's update10 Dec 2024, 17:12
Reviewer Update
This is still not resolved and DSTV has reactivated the subscription again!
KM
Kyle M's updateReviewer Update
10 Dec 2024, 17:19This is completely unacceptable. I was supposed to be phoned back this afternoon and that didn't happen. All charges for the period from 1 December must be reversed and the amounts refunded me. How can you just unilaterally activate subscriptions and take more than R10000 out of the bank account of someone?
KM
Kyle M's update10 Dec 2024, 17:19
Reviewer Update
This is completely unacceptable. I was supposed to be phoned back this afternoon and that didn't happen. All charges for the period from 1 December must be reversed and the amounts refunded me. How can you just unilaterally activate subscriptions and take more than R10000 out of the bank account of someone?