GB
George B
1 reviews | Active since Aug 2012
18 Dec 2023, 13:56
DSTV ********ly adding Disney+ to accounts
DSTV's own Terms and Conditions stipulate that the Customer must contact DSTV to have Disney+ added to your account, but they have just added it to my account without me asking for it and they have billed me for it and have taken money for it. The Consumer Protection Act in Section 21 deals with unsolicited goods and services with Section 21 (7) stating that a consumer does not have to pay for unsolicited goods or services. This brings into question just how legally is DSTV operating by "helpfully" adding unwanted products to your account?
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Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Dec 2023, 16:01Hi George,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Dec 2023, 16:01
Official
Hi George,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
GB
George B's updateReviewer Update
18 Dec 2023, 18:27Forgot to mention that by sharing my mobile number with Disney+ without my permission is a serious breach of the Protection of Personal Information Act.
GB
George B's update18 Dec 2023, 18:27
Reviewer Update
Forgot to mention that by sharing my mobile number with Disney+ without my permission is a serious breach of the Protection of Personal Information Act.