1 reviews | Active since Dec 2018
DSTV LOYALTY CARE
Good Day
It's a shame that I have been a Dstv premium account holder from the past 6years without missing or downgrading my subscription. I have inserted every option that they sold it to me. From Dstv Explora decoder insurance, showmax, I mean everything. Im still paying almost R1200 every month.
I called to ask if they can assist me as I got retrenched last month and the answer was for me to downgrade and still pay them. It's very disappointing that you have been loyal to other service providers and they don't show any care to their customers. Retrenchment is not a choice and even during lockdown I never downgraded.
Thank you dstv for commitment it shows how you treat your customers.
Regards Tembela Cobo ***
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please expect a call from one of our agents during the course of the day to address your concerns.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Please expect a call from one of our agents during the course of the day to address your concerns.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
As per telecom, we appreciate you sharing your views with us. As per telecom, please be assured that this will be shared with management.
Kindly click on this link https://www.dstv.co.za/get-dstv/packages/dstv-premium/#pricing, for more information on the Premium Pricelock options we have available. One of our agents will then be in touch with you to answer any further questions about it you may have.
Kind regards,
DStv Help Team
Best regards,
As per telecom, we appreciate you sharing your views with us. As per telecom, please be assured that this will be shared with management.
Kindly click on this link https://www.dstv.co.za/get-dstv/packages/dstv-premium/#pricing, for more information on the Premium Pricelock options we have available. One of our agents will then be in touch with you to answer any further questions about it you may have.
Kind regards,
DStv Help Team
Best regards,