Dstv low standard service and incompetence

Hi,

I am very unhappy with the low standard service we have received from multichoice since 23.06.2019.

On 23.06.2019 we went to multichoice Centurion mall and took our secondary decoder in because it was faulty. The guy that was sitting at no 12 on this day helped us and said he will exchange the explora’s for us because we have insurance on the explora’s. he then said just go home and it is plug and play. When we got home it was not working…………. The primary decoder will have 2 seconds of image and then no image for 2 seconds and that is how it will carry on the whole time until we unplug the new exchange decoder then the primary one will work fine again then we phoned multi choice and we waisted airtime from 1pm to 5 pm that day and still no DSTV THAT WE PAY A **** LOAD OF MONEY FOR EVERY MONTH FOR THE LAST 8 YEARS. We phoned multichoice on and off the phone for 4 hours where the people at multichoice is so *********** they don’t know what they are doing. Each person told us to do something else by fu#$ing it up even more. Disconnecting our services, putting the wrong smart card numbers on the decoders, not linking the account at all. Basically just fu#$ing up the whole DSTV subscription that we have. Between that time I went back to multichoice Centurion mall at 1:15 pm and this guy at no 12 said no it should work fine told me to see if my secondary explora is on rf out when I get home and then it should work. Guess what I have done that and still no DSTV. On Monday the 24.06.2019 my husband went back to multichoice Centurion mall. He was then helped by another *********** person who first of all gave him attitude and didn’t even listen to his story and talked over him every time he tried and explain the story at the end she said the frequencies is out and she set the frequencies. She told him go home it will work now. And guess what still no DTSV Then we called a technician to come out at 17:00 on the 24.06.2019 1st of all we have to pay him by the hour because at the end of the day he also couldn’t fix the FU#$ up that you people keep making on your side. The technician spoke to multichoice on our behalf and the end result were that we needed to change our primary one to the secondary one and make the secondary one the primary one. The *********** person on the other side said he will log a case and gave us the case number and said someone will phone us in an hour and then the DSTV will work. Guess what still no DSTV Today 25.06.2019 I phoned again at 7:00 this morning and spoke to another *********** person who said the case number does not exist so which means the *********** person we spoke to last night did FU#$ ALL and he disconnected our whole subscription so the guy I spoke to this morning said he would reactivate our subscription and then we also changed the decoders to which one we wanted to be our primary one, secondary and second secondary one. He told me give it30 to 45 minutes and then all should work. Guess what still no DSTV. Then I phoned again after 8 and spoke to another *********** person who told me that the xtra view was not activated OMF WHAT IS NEXT. GEUSS WHAT STILL NO FU#$ING DSTV………!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

I AM GOING TO CANCEL MY SUBSCRIPTION IF THIS **** IS NOT SORTED OUT TODAY!!!!!!!!!!!!!!!!!!!!!!!!!! I AM ALSO PHONING THE OMBUTSMAN AND THE NEWS PAPERS IF THIS IS NOT FIXED TODAY.

ALL THIS JUST BECAUSE I EXCHANGED MY XPLORA HOW IS THAT POSSIBLE????????????????????????????????????????

IN WILL BE WAITING URGENT FEEEDBACK ASAP.

Simonei Botes