GF
Glen F

1 reviews | Active since Apr 2017

02 Mar 2018, 12:24

DSTV losing another customer!!!!!!!!!!!

BLATANT LIES!!!!!!!!

The story started yesterday, i get an sms from multichoice saying i owe R99 for my showmax account. I go check my dstv now app, and true as nuts it is added on! Ironically i am a premium subscriber, so surely its free as advertised. I call dstv, first operator says i need to call showmax. So I call them, they say no go to DSTV. Getting the run around as usual. I call DSTV again, and get told the call will be escalated. I call today again, and now a new bull**** story, I get told you have to have an explora for the account to be free? Now again I get told that my showmax is not linked to my dstv account, then how does it show on my dstv now app? Trying to speak to a manager is almost impossible.

Now would love someone to sort this out and fix my account before close of business today or i will be cancelling my subscription.

This service is disgusting!

They wonder why I cancelled my debit orders, as they had been overcharging me for months, took ages to get my refund, now they are making up every excuse possible to ****** money from me.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Mar 2018, 10:09
Official

Dear Glen Forbes

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team