DSTV loosing it

i have been a member for 20/25years. now that my decoder that is insured has a hard drive issue, they just don't seam to care. I drove all the way to Edenvalle with the decoder only to be told no stock available, will call me. its now two month later..... then i called customer care, he expressed his apologies, took all my info, will get back to me....its 3 weeks later. DSTV!! if it was not for my mother i would have cancelled your poor service, NO none existing services long ago. i am insured....i pay on time every month for years!!!! 20 or 25 NOW!!! ..... this his how you treat your clients. i want a new explora decoder and i want it delivered to my address on your cost. i feel sorry for the old people under your services because they are the only ones that will sit up with your **** service, i have to drive to a service center where a call center agent could have helped. YOUR SERVICES FOR THE PAST YEARS HAS JUST GONE BACKWARDS, NONE OF YOUR CALL CENTER STAFF IS TRAINED OR HAS ANY KNOWLAGE I CAN NOT WAIT TO CANCEL MY ACCOUNT WITH YOU

so let me know if you are planning to help a paying customer