DSTV Login problem

On Sunday night I attempted to login into my account to watch some Catchup. I couldn't login and tried to change my password. I received a "An unexpected error occurred". I tried from another device, with no luck. On Monday Morning (3 October 2022) I called the call center. They told me I must wait 24 Hrs. Tuesday I called again they told me, contact them on the Live Chat. I did that 2 days later, they tell me to wait 48 hrs. I have all the screen shots to proof the live chats. I will be 5 days without services. Will they refund me for service not working. Come on DSTV it's an account, Username and Password problem - It take 5 days? and maybe more still not working.