TM
TSHWARELO M
1 reviews | Active since Oct 2009
30 Mar 2020, 16:57
Dstv lockdown!
I paid my account on the 27/03/2020 but today it got disconnected and they say I must pay R50 extra to have it activated. The question I have is why why should I pay extra R50 if my payment, which was supposed to be before the 28th, only reflected on their side today? I send the proof of payment to *** in the morning but there is still no reply from them and our viewing services are disabled. I also made 3 calls to them and was number 383 and 347 on the queue, respectively. This is not on, especially with this ingoing lockdown we are in.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
30 Mar 2020, 17:40Hi Tshwarelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Mar 2020, 17:40
Official
Hi Tshwarelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Mar 2020, 19:13Dear Tshwarelo,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we have reconnected your services, however please forward the proof of payment to ***, using your customer number: ***0 in the subject line. While we do understand your frustration, please do understand that our records reflect that payment was only received today.
We await the proof of payment so that the reconnection fee can be waivered.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we have reconnected your services, however please forward the proof of payment to ***, using your customer number: ***0 in the subject line. While we do understand your frustration, please do understand that our records reflect that payment was only received today.
We await the proof of payment so that the reconnection fee can be waivered.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Mar 2020, 19:13
Official
Dear Tshwarelo,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we have reconnected your services, however please forward the proof of payment to ***, using your customer number: ***0 in the subject line. While we do understand your frustration, please do understand that our records reflect that payment was only received today.
We await the proof of payment so that the reconnection fee can be waivered.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, we have reconnected your services, however please forward the proof of payment to ***, using your customer number: ***0 in the subject line. While we do understand your frustration, please do understand that our records reflect that payment was only received today.
We await the proof of payment so that the reconnection fee can be waivered.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
TM
TSHWARELO M's updateReviewer Update
30 Mar 2020, 19:19As indicated, I have already send the proof of payment to ***
TM
TSHWARELO M's update30 Mar 2020, 19:19
Reviewer Update
As indicated, I have already send the proof of payment to ***
TM
TSHWARELO M's updateReviewer Update
30 Mar 2020, 19:27Tried sending proof of payment to the mentioned address and got the following response:
Address not found
Your message wasn't delivered to *** because the address couldn't be found or is unable to receive email.
Please check for the one I sent to ***
Address not found
Your message wasn't delivered to *** because the address couldn't be found or is unable to receive email.
Please check for the one I sent to ***
TM
TSHWARELO M's update30 Mar 2020, 19:27
Reviewer Update
Tried sending proof of payment to the mentioned address and got the following response:
Address not found
Your message wasn't delivered to *** because the address couldn't be found or is unable to receive email.
Please check for the one I sent to ***
Address not found
Your message wasn't delivered to *** because the address couldn't be found or is unable to receive email.
Please check for the one I sent to ***