DSTV loaded my decoder on somebody elses account

I purchased new decoder 3 months ago to replace my extra view decoder which was struck by lightning. The decoder was working fine until 3 days ago. I called your call centre to find out what the problem was. After much investigation and 4 hours on the phone it was discovered that your call centre loaded my decoder on somebody elses account. That person called and complained and my services obviously stopped working thereafter. I instructed your call centre to correct their mistake. Its 3 days later and the problem is still not resolved. Your call centre tells me they do not have the authority to correct their mistake. Now i am paying for services which i am not receiving. I want my services restored immediately. Call me on *** and let me know that its resolved