MM
Mzwandile M
1 reviews | Active since May 2009
26 Feb 2015, 06:43
DSTV load shedding on me
On 21 Feb I logged a complaint on DSTVs website to the effect that I am experiencing an Error 16-4 which keeps hopping from 1 channel to the next. Audrey Palmer responded (ref ***) advising that the error has been cleared. Instead of checking that the fix had taken effect her e-mail launched strait into selling me insurance. Now I cannot access some channels due to same error.<br> <br> I trust that there is someone at DSTV that can assist and also ensure that I am refunded for the inconvenience.
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DStv (MultiChoice)'s replyOfficial
26 Feb 2015, 10:30Hello mnc,
We would like to sincerely apologies any inconvenience caused. Please be advised that we have tried to contact you on your mobile number provided, however got a message the number you have called is not available on the service provider.
Please refer to your personal e-mail address to allow us to assist with your technical problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologies any inconvenience caused. Please be advised that we have tried to contact you on your mobile number provided, however got a message the number you have called is not available on the service provider.
Please refer to your personal e-mail address to allow us to assist with your technical problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply26 Feb 2015, 10:30
Official
Hello mnc,
We would like to sincerely apologies any inconvenience caused. Please be advised that we have tried to contact you on your mobile number provided, however got a message the number you have called is not available on the service provider.
Please refer to your personal e-mail address to allow us to assist with your technical problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologies any inconvenience caused. Please be advised that we have tried to contact you on your mobile number provided, however got a message the number you have called is not available on the service provider.
Please refer to your personal e-mail address to allow us to assist with your technical problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta