DSTV living up to the monochoice nickname

I bought into this mambo jumbo called DSTV and when the announcement came that via the rewards application that they will be given qualifying customers 3 months free Disney Plus access I was delighted cause it would give me time to test that waters before buying into it. I updated my details as requested , I have the Explora Ultra and Price lock setup the cherry on the top I accepted this offer on the rewards program way before the 15th . So I waited for the 18.05.2022 for this message granting me this 3 months at the time of composing this I haven't received nothing. I contact Dstv via Twitter and the person was clearly not in the mood to help via that application so here I am calling you out.

I decided to go check the terms and conditions/ fine print for clarity

-I am a Dstv subscriber who is a rewards subscriber -I am older than 18 -If I like it I will continue after 17.08.2022 -I updated my cellphone number and details ( No OTP ) - I thought I was a qualifying customer? I ticked all the previous boxes?? - I did update my details before the set date of the 15th

I was told by the person Twitter I just didn't qualify but I wanted reason but this person once again wasn't or didn't want to help.

As an organization work on your client service and promises in a better way.