KP
Katherine P
1 reviews | Active since Feb 2022
22 Jun 2023, 10:00
DSTV lives in the dark ages
I have placed 2 calls to DSTV to query change of ownership/debit order in the event of a death I have submitted ALL forms as advised in the 2 calls Now, in my 3rd call, and 45 MINUTES LATER ON THE PHONE (not a toll free number), I am told that change of ownership/debit order in the event of a death can ONLY be done at a walk in centre So I now need to take my 77 year of mother in law, who lost her husband after 56 years into the centre in Randburg because DSTV can't do anything online I am sorry, do we live in the dark ages? This is the most ridiculous thing I have ever heard So when she is disconnected on 1 July - DSTV will feel good? DSTV, you really should get your house in order, this is shocking
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Replies (2)KP
Katherine P's updateReviewer Update
22 Jun 2023, 10:08PS. After 50 minutes on the phone. The next set of advice given is:
- we need to open an account for my mom in law
-we need to transfer the dstv decoder to my mom in law
-we can't do a change in banking details on the existing account
UNLESS she physically goes to the ONLY walk in centre in JHB
So what did we do in Covid, when people died and the centre was closed? Did DSTV happily lose business or did they do the transfer?
- we need to open an account for my mom in law
-we need to transfer the dstv decoder to my mom in law
-we can't do a change in banking details on the existing account
UNLESS she physically goes to the ONLY walk in centre in JHB
So what did we do in Covid, when people died and the centre was closed? Did DSTV happily lose business or did they do the transfer?
KP
Katherine P's update22 Jun 2023, 10:08
Reviewer Update
PS. After 50 minutes on the phone. The next set of advice given is:
- we need to open an account for my mom in law
-we need to transfer the dstv decoder to my mom in law
-we can't do a change in banking details on the existing account
UNLESS she physically goes to the ONLY walk in centre in JHB
So what did we do in Covid, when people died and the centre was closed? Did DSTV happily lose business or did they do the transfer?
- we need to open an account for my mom in law
-we need to transfer the dstv decoder to my mom in law
-we can't do a change in banking details on the existing account
UNLESS she physically goes to the ONLY walk in centre in JHB
So what did we do in Covid, when people died and the centre was closed? Did DSTV happily lose business or did they do the transfer?
DStv (MultiChoice)'s replyOfficial
22 Jun 2023, 10:09Hi Katherine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply22 Jun 2023, 10:09
Official
Hi Katherine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team