DSTV LIVE CHAT

I tried to link my smartcard to my new DSTV login. I phoned the call centre that referred me to the live chat consultants. I logged in and when it was my turn in the queue. The consultant introduced himself. He eventually asked for my smart card number and login id. after 30 min I ended the chat as I get told he will assist me just now. who can this be called support????? how can this replace speaking to someone over the phone. this is pathetic and so frustrating. u are inconsiderate of my time and the cost to stay logged in to eventually receive assistance. Appalling!!!!